JobPeel support
Help with your account and application workspace.
Start with the answers below. If you still need help, send us an email without including your password, payment-card number, or an unredacted identity document.
Email support@jobpeel.comQuick links
Frequently asked questions
I cannot sign in. What should I do?
Check that you are using the same email address you used at signup, then request a reset from the forgot-password page. JobPeel uses generic sign-in messages to avoid revealing whether a particular email has an account.
Where is my verification email?
Check spam, promotions, and any mail filters. The verification message is sent after email/password signup. If it still does not arrive, contact support from the same email address so we can help without asking for your password.
What resume files can I upload?
Use a text-based PDF when possible. Scanned-image PDFs, password-protected files, unusual layouts, and very large files may not parse correctly. Review the extracted information before generating a letter.
Why could JobPeel not scan a job link?
Some job sites block automated access or require a login. Try adding the title, company, and job description manually, or use a screenshot that contains the relevant posting details. Do not include private account information in a screenshot.
How do generation limits work?
Free includes 3 usable drafts per UTC calendar month, up to 10 writing attempts, 5 link scans and 2 screenshot reads per UTC day. Pro costs USD $12 per month and includes 50 usable drafts per UTC calendar month, up to 60 writing attempts, 30 link scans and 10 screenshot reads per UTC day. A failed or incomplete writing attempt does not use the monthly usable-draft allowance, but it still counts toward the daily writing-attempt safety limit. Each submitted link scan or screenshot analysis counts, including attempts that cannot read job details; manual entry is unlimited. Daily allowances reset at 00:00 UTC, and monthly allowances reset at 00:00 UTC on the first day of the month. Taxes may apply to Pro.
How many applications can I save?
Both Free and Pro accounts can keep up to 500 saved applications in the tracker. If the tracker is full, your unsaved browser work remains available; delete an older saved application to free a slot, then retry the same save.
How many resumes can I save in Resume Builder?
Both Free and Pro accounts can keep up to 20 saved Resume Builder records. Unsaved edits stay in the current browser and do not synchronize across devices. If the builder is full, delete an older saved resume to free a slot, then retry the same save.
How do I cancel Pro?
Open Settings, find Plan and usage, and launch the Stripe customer portal. You can cancel there, and the portal will display your billing status and effective cancellation date before you confirm.
Can I rely on a generated cover letter as-is?
No. AI output can be wrong or omit important context. Check every factual statement, edit the tone and details, and make sure the final letter accurately represents you before submitting it.